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Customer Relationship Management

Joe Girard
Sales
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The Top 5 Sales Mistakes (And How to Fix Them)

In coaching hundreds of people each year in how to sell more effectively, these five mistakes keep popping up. And good news, they’re an easy fix! Over the past six
Joe Girard
Sales
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The Best Sales Technique: Genuinely Connect with ONE

Do you treat your customers like humans? What's your best sales tip? Lately people have been asking me this question more and more. When I tell them I do sales training
Joe Girard
Business Strategy
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Freshbooks Review: Amazing Cloud Accounting for Small Business

Like many business owners, I hate all the paperwork and stuff I have to do to just keep organized and keep my business running. Each year, I have used numerous spreadsheets, software,
Joe Girard
Business Strategy
2Comments

Customer Service ALERT: They Don’t want to be Delighted

Stop trying to delight your customers! Get ready to rethink your business.  Perhaps you have been going about your customer service all wrong?  The concept of WOWing your customer is
Sales Call, Fear, Planning, Selling, Joe Girard
Sales
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Sales Call Planning: What to do Before you Pick up That Phone

Why does it feel like the phone weighs 300 pounds right when you need to make the call? Well partly, it's due to fear like we discussed yesterday, but also
Business Strategy
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Not Another Christmas Party! Make the Most of Your Holiday Events by Really CONNECTING!

Oh man, it 's easy to get caught up in our busy lives.  And then just as the holidays roll around and we expect to slow down...BAM, Christmas Parties! Over the
Joe Girard
Marketing
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5.1 steps to Get Marketing and Sales to Play Nice in the Same Sandbox.

History has always been filled with great rivalries: Dogs vs Cats Tom vs Jerry Pepsi vs Coke And now in the 20th Century - Sales vs Marketing. There has always been a disconnect between these
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