Customer Service ALERT: They Don’t want to be Delighted
Stop trying to delight your customers! Get ready to rethink your business. Perhaps you have been going about your customer service all wrong? The concept of WOWing your customer is
Category
Business Strategy
The Germ Theory of Management: Is Your Business Unhealthy?
I am going to keep it short and sweet today. I want to talk about the "germ theory" of management. A term I first read about in a book called
But That’s Not What Other Business Coaches or Consultants Do
This morning we hosted a great session for a group of businesses as part of our five week series. The focus of today was all about thinking differently. At the
Strategy vs Tactic: Choose Wisely
Oooh look a squirrel! We all know that as the battle cry for our ADD culture of today, where every shiny thing grabs our attention.
I know I am guilty of
3 Little Words to Use for Effective Meetings
More meetings? Hooray! Oh wait, you're NOT saying that? Okay, well hopefully this post will help you out. Remember in my previous post I talked about:
Two things that kill productivity?
M
Build Genuine Relationships to Grow Your Network
Expanding your network doesn't happen by chance. We all need to focus on building genuine relationships to grow our communities. I see a lot of "professional networkers" out there who
Four Stages of Team Development: Leading Through Change
Change is hard. If you have ever worked with launching new projects, creating new teams, or just trying to rally people around a new idea, you understand the challenges that