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Customer Service

Customer Service, Features and Benefits, Joe Girard
Business Strategy
2Comments

Never Sell Customer Service as a Feature or Benefit

"What makes you different from your competitors?" I asked. "Well that's easy..it's our awesome service!" Said the struggling sales rep. That conversation has always been the kiss of death, my friend. "Wait,
Joe Girard
Business Strategy
0Comments

Howard Stern: Don’t Listen to Customer Feedback

Now this is a story all about how, my day got flipped, turned upside down. I'd like to take a minute, so just sit right there, and I'll tell you
Joe Girard
Business Strategy
2Comments

Customer Service ALERT: They Don’t want to be Delighted

Stop trying to delight your customers! Get ready to rethink your business.  Perhaps you have been going about your customer service all wrong?  The concept of WOWing your customer is
Joe Girard
Business Strategy
5Comments

Make Them Love You With Customer Service +2

If You're an Expert, Have an Opinion!  Especially When it Comes to Customer Service... Sometimes the best way to understand better business practices is to experience similar emotions in different situations.

Get 10 Simple Steps to Sell More Without Being a Salesy Weirdo

Joe Girard

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