"What makes you different from your competitors?" I asked. "Well that's easy..it's our awesome service!" Said the struggling sales rep. That conversation has always been the kiss of death, my friend. "Wait,
Now this is a story all about how, my day got flipped, turned upside down. I'd like to take a minute, so just sit right there, and I'll tell you
Stop trying to delight your customers! Get ready to rethink your business. Perhaps you have been going about your customer service all wrong? The concept of WOWing your customer is
If You're an Expert, Have an Opinion! Especially When it Comes to Customer Service... Sometimes the best way to understand better business practices is to experience similar emotions in different situations.